Privacy Policy | Yooqly

1. Introduction

Yooqly (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and website.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Yooqly Ltd is the data controller for the purposes of these regulations.

2. Information We Collect

Information you provide:

Account information: name, email address, company name, phone number
Customer data: names, contact details, and job information you enter into the platform
Payment information: processed securely through our payment partners
Communications: inquiries, support requests, and demo form submissions

Information collected automatically:

Usage data: pages visited, features used, time spent on the platform
Device data: IP address, browser type, operating system
Cookies and similar tracking technologies (see our Cookie Policy)

3. How We Use Your Information

To provide, maintain, and improve our platform
To process transactions and send related information
To send technical notices, updates, security alerts, and support messages
To respond to your comments, questions, and requests
To monitor and analyse usage trends and improve user experience
To comply with legal obligations

4. Lawful Basis for Processing

We process your personal data under the following lawful bases:

Contract performance: to deliver our services to you
Legitimate interests: to improve our platform and ensure security
Consent: where you have given clear consent for specific processing
Legal obligation: to comply with applicable laws

5. Data Sharing & Disclosure

We may share your information with:

Service providers who help us operate the platform (hosting, payment processing, analytics)
Xero, if you choose to enable the Xero integration for accounting
Law enforcement or regulators where required by law

We do not sell your personal data to third parties.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. When you delete your account, we will delete or anonymise your personal data within 30 days, unless we are required to retain it for legal purposes.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including encryption at rest and in transit, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure.

8. Your Rights

Under UK GDPR, you have the following rights:

Right of access: request a copy of your personal data
Right to rectification: correct inaccurate data
Right to erasure: request deletion of your data
Right to restrict processing: limit how we use your data
Right to data portability: receive your data in a structured format
Right to object: object to processing based on legitimate interests
Right to withdraw consent: withdraw consent at any time

To exercise any of these rights, contact us at info@yooqly.com.

9. International Transfers

Your data is stored on servers within the United Kingdom and European Economic Area. Where we use service providers that may process data outside the UK/EEA, we ensure appropriate safeguards are in place.

10. Cookies

We use essential cookies to operate our platform and optional cookies for analytics and personalisation. You can manage your cookie preferences at any time. See our Cookie Policy for more details.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through the platform.

12. Contact

If you have any questions about this Privacy Policy, please contact us:

Email: info@yooqly.com
Yooqly Ltd
United Kingdom